Privacy Policy • House to Home Heating & Cooling

House to Home Heating & Cooling ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us through our website. By submitting your information via our contact page, you agree to the terms outlined in this policy.

1. Information We Collect

When you use our contact form, we may collect the following personal information:

Name: To address your inquiries properly.
Email Address: To respond to your questions or service requests.
Phone Number: So we can contact you by phone, and by text message if you agree to receive texts.
Service Address: Street address, city, state, and ZIP code, so we know where service is needed.
Equipment Details: The approximate age of your heating and cooling equipment.
Message/Inquiry Details: Any additional information you provide in your message.

2. How We Use Your Information

We use the information you provide to:

Respond to your inquiries, requests, or feedback.
Offer support for heating and cooling services or products.
Provide updates or follow-up on your requests or questions.
Send you text messages, if you agreed to receive them on our contact form. You can reply STOP at any time to unsubscribe.
Improve our website and customer service.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

Storing your information in secure, password-protected systems.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

4. How Long We Retain Your Information

We will retain your personal information for as long as necessary to respond to your inquiry or fulfill the purposes described in this policy. If you opt out of communications or request deletion, we will retain your data only as required by law or for legitimate business purposes.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted third-party service providers who assist us with our business operations, such as email management, customer support, or payment processing. These third parties are bound by confidentiality agreements and are only allowed to use your information for specific purposes related to our services.

When you submit our contact form, the details you provide are also sent to Housecall Pro, the platform we use to manage service requests, so that our team can follow up with you and schedule your service. Their handling of that information is governed by the Housecall Pro privacy policy.

We do not sell or share your mobile phone number or text message consent with third parties for their marketing purposes.

This policy covers information you send us through our contact form. For technical details about how this website handles data, including the analytics and other third-party services it uses, see our Website Data & Privacy page.

6. Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccuracies in your information.
Request deletion of your personal data (subject to legal restrictions).
Opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by replying STOP to our text messages.

To exercise these rights, please contact us at service@housetohomehvac.com.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page, with an updated effective date at the top. We encourage you to review this page periodically for the latest information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

House to Home Heating & Cooling

50 Lida Lane
Rochester NY 14616
Phone: (585) 290-8800
Email: service@housetohomehvac.com